Contact Us
Questions about how we rate Canadian online casinos, spot a no deposit bonus that needs a second look, or think we've got something wrong? We want to hear from it. This page explains who to contact, what we can and can't help with, and what to expect once you've reached out.
What we can help with
Online Casinos is an independent research and comparison site covering online casinos available across every Canadian province. Our inbox is the right place for questions like:
- Corrections to a bonus offer, wagering term or rating you've noticed has changed
- Suggestions for a Canadian-facing casino brand we haven't covered yet
- Feedback on how we've ranked or reviewed a specific site
- General questions about how our comparison tables and editorial process work
- Media or partnership enquiries related to the content on this site
What we can't help with
Because Online Casinos doesn't operate any casino, hold player funds, or process bets, we're not able to resolve account-specific issues. If your query involves any of the following, it needs to go to the casino brand itself, not to us:
- Deposits, withdrawals or delayed payouts on your player account
- Bonus credits, free spins or wagering progress not showing correctly
- Account verification, KYC document requests or login problems
- Self-exclusion or account closure requests
Every casino listed on this site — including non-Gamstop and internationally licensed alternatives we cover for other markets — has its own dedicated support team, usually reachable by live chat or email once you're logged in. That team has direct access to your account and can act on it; we do not.
If you're concerned about the amount of time or money you're spending on casino sites, our Responsible Gambling page has resources and support options worth reading before you contact anyone.
Before you write in about a specific casino
If your message relates to one of the brands featured on our site — for example a no deposit bonus offer from Cashed, SlotsGem, WinnerIsland or another operator in our rankings — it helps if you include:
- The casino name and, where relevant, the page you saw it on
- What you expected to see versus what you actually found
- Screenshots if the discrepancy is bonus-related (terms change quickly, and these help us verify and update faster)
This lets us check the offer against the operator's current terms and update our listing if something has moved. Bonus terms — minimum deposits, wagering multiples, maximum bet limits, expiry windows — are set by the casino, not by us, and they do get revised without much notice.
How we handle your enquiry
We read every message that comes in. Corrections and factual issues get priority, since keeping our comparison tables accurate is the whole point of the site. General feedback and casino suggestions are reviewed on an ongoing basis as we update our rankings.
We don't accept payment from operators to alter what we publish, and reaching out to us won't change how any casino is ranked — our About Us page sets out how ratings are put together and why commercial relationships don't factor into them.
A note on the site itself
Online Casinos may earn a commission when readers click through to a casino from this site and sign up. That arrangement has no bearing on our editorial ratings, and it doesn't change anything about how we respond to your message. If your question is about our terms of use or how the site itself operates, our Terms and Conditions page covers that in full.